Contact

Speak with the right Yooli team.

Yooli works with patients, clinics, prescribers, practitioners, pharmaceutical manufacturers, healthcare organisations and industry partners. Use this page to send the right enquiry to the right team.
Contact Us

How can we help?

Standard hours
Monday to Friday
8:30 am to 5:30 pm
Australian Eastern Standard Time
Enquiry form

Get in touch with us






    Detailed reports and analytics

    Access reporting across clinic activity, bookings, stock, revenue and operational performance.
    What this includes
    • Clinic activity reporting
    • Booking and service visibility
    • Stock and ordering insights
    • Revenue and POS visibility
    • Operational performance analytics

    Accreditation support

    Yooli helps clinics prepare and organise the operational evidence needed to support accreditation processes.
    What this includes
    • Accreditation preparation support
    • Evidence capture
    • Template and documentation support
    • Workflow consistency
    • Support from clinical and operations teams

    Scalable clinic management

    Yooli supports single clinics, growing teams and multi-site clinic groups.
    What this includes
    • Single clinic setup
    • Multi-site clinic support
    • Staff and practitioner workflow visibility
    • Scalable operating structure
    • Support for growing clinic networks

    Patient management system

    Manage patient information, treatment history, bookings and documentation in one connected clinic system.
    What this includes
    • Patient records
    • Treatment history
    • Booking history
    • Script and clinical documentation links
    • Clinic notes and workflow records

    Secure logins

    Secure account access helps clinics control who can access patient, clinical and operational information.
    What this includes
    • Secure authentication
    • Role based access controls
    • Controlled account permissions
    • Staff access management
    • Designed to protect sensitive clinic workflows

    Compliance protocols

    Yooli includes workflow prompts and protocols that support clinics in following relevant operational and regulatory requirements.
    What this includes
    • Compliance first workflow prompts
    • Protocol driven clinic processes
    • Structured documentation
    • Audit trail support
    • Operational consistency across teams

    Built in stock ordering

    Take payments through built in point of sale workflows that connect transactions to clinic records.
    What this includes
    • In-clinic payment workflows
    • Transaction records linked to clinic activity
    • Checkout support for clinic teams
    • Revenue visibility
    • Reduced manual payment administration

    Online bookings

    Let patients book online while clinics keep control of availability, service types and consultation workflows.
    What this includes
    • Online booking flow
    • Service and practitioner availability
    • Consultation gating where required
    • Automated reminders
    • Patient friendly booking experience

    Built in stock ordering

    Order stock from approved wholesalers inside Yooli, with stock ordering connected to scripts and clinic workflows.
    What this includes
    • Built in stock ordering
    • Supplier and wholesaler connectivity
    • Reorder workflows
    • Product and stock visibility
    • Stock control support as clinics scale

    National prescriber network

    Access prescribers located nationally across major Australian cities, supporting clinics that need scalable prescribing coverage.
    What this includes
    • Prescribers located nationally
    • Coverage across major cities
    • Support for single clinics and multi-site groups
    • Workflow continuity as clinics grow
    • Prescriber review workflows connected to clinic operations

    Cosmetic injectables and IV scripting

    Create structured scripts for cosmetic injectables and IV services, with clinical information, prescriber workflow and documentation in one place.
    What this includes
    • Cosmetic injectables and IV scripting workflows
    • Script requests linked to patient and clinic records
    • Prescriber review workflow
    • Dose, product and treatment documentation
    • Structured audit trail for clinical governance

    Accreditation Support

    Yooli provides the templates, evidence capture workflows and governance structure documents that clinics use when preparing for accreditation. Our team supports you operationally through the process: gap analysis, evidence collation and liaison logistics.
    • Document templates library
    • Evidence capture workflows
    • Governance structure templates
    • Pre-assessment gap analysis
    • Dedicated success manager through the process

    Comprehensive Training

    Built-in training modules for every role in a cosmetic clinic. Completion is logged per user. Expiring certifications flag automatically before they lapse. New-starter onboarding runs on rails, so a new injector is competent on the platform within their first week.
    • Role-specific training tracks
    • Certification tracking and expiry reminders
    • New-starter onboarding flow
    • Trainer-led sessions available
    • Hands-on injector skill modules

    Detailed Reports & Analytics

    Dashboards built for the questions a cosmetic clinic owner actually asks. Clinical: complication rates, follow-up adherence, treatment outcomes. Operations: utilisation, no-shows, practitioner performance. Finance: revenue per practitioner, product margin, treatment-package profitability.
    • Clinical outcome and complication tracking
    • Utilisation and no-show analytics
    • Revenue per practitioner
    • Product and procedure margin
    • Audit-ready record exports

    Scalable Clinic Management

    Start with one clinic. Add sites without re-implementing anything. Standards, intake forms, photo protocols and templates propagate across the network. Performance rolls up by clinic, by region and across the whole network. Each site keeps its own brand identity while running on the same platform.
    • Multi-site templates and intake forms
    • Network-wide standards and photo protocols
    • Regional and national performance rollups
    • Per-site branding controls
    • Cross-site clinician routing

    Patient Management

    A single patient record that every role in the clinic shares. Consult notes, scripts, consents, before-and-after photos, treatment history and messages live in one place. The patient sees the parts relevant to them through a dedicated portal, including their photos and after-care.
    • Unified clinical record across roles
    • Pre and post photo management with side-by-side compare
    • Secure patient messaging
    • Consent capture at booking, treatment and after-care
    • Patient portal for results, photos and bookings

    Access To Expert Practitioners

    Every Yooli clinic gets access to a panel of senior cosmetic physicians for second opinions, protocol review and complex case support. New injectors get protocol benchmarking against the network. Owners get a sanity check on new treatments before they go live in their clinic.
    • Second-opinion escalation
    • Complex-case review
    • Clinical advisory panel access
    • Protocol benchmarking against the network
    • New-treatment assessment before go-live

    Payments

    Take payment at the counter, send pay-by-link invoices, collect deposits at booking, or run multi-treatment payment plans. Every transaction reconciles against the clinical record automatically, so finance and practice management never drift out of step.
    • Card present and pay-by-link
    • Deposits and multi-treatment payment plans
    • Xero and MYOB reconciliation
    • Refund and dispute tracking
    • Daily reconciliation reports

    Secure Logins

    Injectors, prescribers, reception and owners each log in with appropriate credentials. MFA is mandatory on every account. Optional SSO via Microsoft 365 or Google. Sensitive records, including patient photos, are gated by role. IP allow-listing, session controls and a full audit trail apply to every access.
    • Mandatory MFA on all accounts
    • Optional SSO via Microsoft 365 or Google
    • Role-based access including photo gating
    • Session controls and IP allow-listing
    • Australian data hosting

    Online Bookings

    A public booking flow that your clinic actually approves of. Patients can book the procedures you allow online. Everything else is routed through an initial consultation first. Eligibility questions run before the appointment is held. Double-bookings are impossible. Deposits and no-show fees are configurable per procedure.
    • Consultation-gated procedures
    • Pre-appointment eligibility checks
    • Configurable deposits and no-show fees
    • Automated SMS and email reminders
    • Practitioner-level availability and routing

    Automated Stock Ordering

    Stock is deducted automatically as scripts are fulfilled at the chair. When reorder thresholds hit, orders queue for owner sign-off or place automatically with your approved suppliers. Lot, expiry and supplier data sync to every patient record, so a future product recall traces directly to the affected patients.
    • Auto-deduct on administration
    • Configurable reorder thresholds per product
    • Lot and expiry traceability down to the patient
    • Approved supplier routing
    • Weekly stock reconciliation reports

    Built-In Protocols

    Yooli encodes your clinic's protocols into the platform itself. Incomplete consent blocks the booking. Missing documentation blocks the script. Photo capture is gated where it is required. Your team cannot accidentally skip a step, even on a fully booked Saturday.
    • Workflow-level step enforcement
    • Booking gates on missing consent
    • Script gates on missing documentation
    • Photo capture gates by procedure type
    • Clinic-configurable enforcement rules

    Scripting

    Every script in Yooli runs through a cosmetic-medicine template. Dosing, batch number, lot, expiry and diluent are captured before the script is signed. The script writes automatically to the patient record and audit log, and links back to the consult and consent on file.
    • Pre-configured cosmetic dose templates
    • Batch, lot and expiry capture on every script
    • Diluent and reconstitution recorded by default
    • Script linked to consult, consent and photos
    • Prescribing locked to credentialed clinicians on file